TERMS & CONDITIONS
Considering the flowers in stock and the seasonal prices, your bouquet might be slightly different from the photos seen on the website. We do our best to create a bouquet meeting your expectations.
Every bouquet is made individually just before being delivered, which make then every unique creations. The lowest prices written next to the pictures are the minimum prices needed for the completion of the models as seen on the pictures. Some models include a vase, some need an additional cost to include one. Please check properly the description next to every arrangement.
Please note that we reserve the rights to cancel any order or promotion at anytime. All quantities or orders can be cancelled or limited according to our availbility.
ORDER CANCELLATION & REFUND:
No refund are made for a cancellation on the day of an order.
Since we use perishable items and our time is precious, we can’t cancel or modify orders already in production.
Only delivery costs can be refund.
To cancel or modify a later date order, please call us at 514-844-3233.
Any claims relating to the products delivered must be made within 48 hours of receipt.
Such claims will be processed with rigorous care, and your good faith will be presumed.
The potential damages will under no circumstances exceed the total of the related order.
Claims must be forwarded to Pourquoi pas fleurs by phone at 514-844-3233 or by email at firstname.lastname@example.org.
GUARANTEE OF SATISFACTION:
A delay of 48 hours is granted to the buyers to let us know about their dissatisfaction with a product delivered.
It will be our pleasure to arrange something with you.
Of course, the buyers will get a refund in case of a non-delivery following an error on our end.
For any questions or clarifications, please do not hesitate to communicate with us.
For any specific request in terms of colors, varieties, imperative schedule, specific number of roses, please contact us by phone at 514 844 3233 or 1 888 844 3226 (Monday to Saturday from 9:30 am to 6:00 pm, Sunday 12:00 am to 5:00 pm). The order and payment will be recorded by phone.
*HOURS OF DELIVERY:
Shipping within 24 Hours
MONDAY to FRIDAY 9:30 am to 5:00 pm SATURDAY 9:30 am to 3:00 pm SUNDAY 12:00 am to 3:00 pm
It is possible to deliver the same day, if we receive your order before noon, East time. The set times are more difficult to observe because of unpredictable traffic conditions. For any holidays (Christmas, Valentine's Day, Easter, Mother's Day ...) we cannot promise a delivery time. Exceeding the delivery time does not give a refund.
Thank you to choose among our three choices of district shipments, Downtown Montreal, Montreal, Laval and suburbs.
It is essential to write the correct name, address, city, town, postal code and the recipient's phone number. If you do not have all of the asked information, the delivery might not be done. We reserve the right to contact the recipient by phone to suit the time of delivery with them.
OFFICE: We need the full address including the building's floor and office, the company's name and the recipient's full name. We also need the company's phone number.
HOSPITAL: We need the patient's full name or maiden name if she is a lady. The hospital's name, flag, floor and room number are required.
FUNERAL: It is necessary to have the deceased's name, the name and address of the funeral home and the date and time of exposure or ceremony.
. RECIPIENT'S ABSENCE: If nobody is at home, the driver will file a calling card and drop it in the mailbox or on the door (if access is possible) and / or leave a message on the recipient's voicemail. When being aware of the notice, the recipient must contact us by phone, or visit our store to take possession of the package that is intended. The second delivery is not compulsory and non-contractual.
We reserve the right to adjust the shipping cost depending of the city and the district. The price will be exempt from the value of the floral composition. It is very important to indicate the phone number where you must deliver. If our delivery service has to deliver twice to the recipient's address due to their absence, we will also charge you twice for the shipping. The delivery cost is less than a taxi fees and is fair given the price of gasoline.
Ahuntsic, Anjou, Auteuil (Laval), Baie d Urfe, Beaconsfield, Beauharnois, Beloeil, Blainville, Boisbriand, Bois-de-Fillion, Boucherville, Brossard, Candiac, Cartierville (Montreal), Chambly, Châteaugay, Chomedey (Laval), Côte-des-Neiges, Côte-St-Luc, Delson, Dollard-des-Ormeaux, Dorval, Duvernay (Laval), Fabreville (Laval), Greenfield-Park, Hampstead, Hochelaga, Hudson, Île Bizard, Île-des-Soeurs, Île-Perrot, Île-St-Hélène, Kahnawake, Kirkland, La Prairie, La Salle, Lachine, Laval-des-Rapides, Laval-Est, Laval-Ouest, Laval-sur-le-Lac, Lemoyne, Longueuil, Lorraine, Mercier, Montreal, Montreal Centre-Ville, Montréal East, Montréal North, Montréal West,Town of Mont-Royal, Mont-St-Hilaire, Notre-Dame-de-Grâce (NDG), Outremont, Park-Extension, Pierrefonds, Pincourt, Plateau, Mont-Royal, Pointe-aux-Trembles, Pointe-Claire, Pont-Viau (Laval), Pte St-Charles, Repentigny, Riviére-des-Prairies, Rosemère, Rosemont, Roxboro, Sainte-Dorothée (Laval), Senneville, Snowdon, St-Bruno-de-Montarville, St-Constant, Ste-Anne-de-Bellevue, Ste-Catherine, Ste-Geneviève (Laval), Ste-Julie, Ste-Marie-de-Laval, Ste-Rose (Laval), Ste-Thérèse, St-Eustache, St-François (Laval), St-Henri, St-Hubert, St-Jean-sur Richelieu, St-Lambert, St-Laurent, St-Léonard, St-Michel (Montréal), St-Vincent de Paul (Laval), Terrebonne, Varennes, Vercheres, Verdun, Vieux-Montréal, Ville St-Pierre, Ville-Émard, Villeray (Montreal), Vimont (Laval), Westmount